Frequently asked questions

We currently ship within the United States only. Orders ship from Sterling, Virginia with UPS.

Shipping is priced by your delivery address and the weight of your order, and shown at checkout before you pay. Basic is UPS Ground and is free on orders of $150 or more. Expedited is UPS 2nd Day Air and is always charged.

Create an account and your first order gets free Basic shipping. You can create the account at checkout, and the offer applies automatically once you choose Basic shipping. It doesn't apply to Expedited shipping, and it can't be used once you've placed an order.

No. You can check out as a guest. An account lets you track your orders, save your addresses and check out faster, and after a guest order you can add a password to turn your details into an account.

When your order ships we email you a UPS tracking link. You can also look up any order with your order number and email on the Order Tracking page, or see all your orders under Account, then Orders.

You can return unopened, unused products within 30 days of delivery for a refund. Opened products can only be returned if they arrived damaged or defective. See Shipping & Returns for how to start a return.

We're sorry. Contact us with your order number and a photo of the item and packaging, and we'll make it right.

Use the Forgot your password link on the sign-in page. We'll email you a link to choose a new one, which is valid for 15 minutes.